Privacy Policy for Aloha Car Wash Company, Inc.

 

Last Updated: May 1, 2025

 

At Aloha Car Wash Company, Inc., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our automated, touchless car washes at 17818 Bothell-Everett Hwy. Bothell, WA 98012 and 13001 NE 177th Pl. Woodinville, WA 98072 (the "Facilities") and use our services.

 

1. Information We Collect

We may collect the following types of information:

• Vehicle Information: When you use our services, we may collect information about your vehicle, such as its license plate number, make, model, and color. This information is primarily collected for operational purposes, such as managing entry and exit, and for security.

• Payment Information: If you pay for our services using a credit or debit card or other electronic payment methods, we will collect your payment information, such as your card number, expiration date, and security code. This information is processed by our payment processors and is not directly stored on our systems.

• Surveillance Footage: For security purposes and to monitor the safety of our customers and employees, the Facility is equipped with video surveillance cameras that record activity in and around the car wash bays and premises.

• Usage Data: We may collect information about your use of our services, such as the date and time of your visit, the type of wash selected, and the duration of the wash.

• Website/Mobile App Data: If you use our website (alohacarwashcompany.com) or mobile application (Aloha Car Wash Company), we may collect information such as your IP address, browser type, operating system, referring URLs, and browsing behavior. If you create an account, we may collect your name, email address, phone number, and vehicle information.

• Marketing Communications: If you subscribe to our newsletters or marketing communications, we will collect your email address and other contact information you provide.

 

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing and Managing Services: To process your car wash requests, manage entry and exit, and ensure the proper functioning of our equipment.

• Payment Processing: To process your payments for our services.

• Security and Safety: To monitor our Facility for security purposes, prevent theft, vandalism, and accidents, and ensure the safety of our customers and employees.

• Improving Our Services: To analyze usage patterns and customer preferences to improve our services, equipment, and Facility operations.

• Customer Support: To respond to your inquiries, provide assistance, and address any issues or concerns.

• Marketing and Promotions: To send you promotional materials, special offers, and updates about our services, provided you have opted in to receive such communications.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

• Other Legitimate Business Purposes: For other purposes that are compatible with the original purpose for which the information was collected.

 

3. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, security system providers, website and app developers, and marketing service providers. These providers are contractually obligated to protect your information.

• Law Enforcement and Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other relevant third parties.

• With Your Consent: We may share your information with third parties with your explicit consent.

 

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical security at our Facility, encryption of payment information during transmission, and administrative and technical safeguards to secure our systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Surveillance footage is typically retained for a limited period for security purposes. Payment information is retained as required by payment processors and applicable regulations. Website and app data may be retained for analytical purposes for a reasonable period.

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6. Your Rights (Depending on Your Location)

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete personal information.

• Deletion: Request the deletion of your personal information, subject to certain exceptions.

• Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.

• Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.

• Data Portability: Request to receive a copy of your personal information in a portable format.

• Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

 

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

 

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website (if applicable) or at our Facility. The "Last Updated" date at the top of this policy indicates when the latest revisions were made. We encourage you to review this Privacy Policy periodically.

 

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

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Aloha Car Wash Company, Inc.

P.O. Box 6182 Edmonds, WA 98026

contact@alohacarwashcompany.com